Shipping + Returns

 

General Shipping

  • We are able to ship anywhere within the United States

  • Orders ship Monday – Friday (Please allow extra time for order processing)

  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout

  • We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery

International Shipping

At this time, we cannot offer international shipping. 

Address Changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. 

APO/FPO Shipping

We are able to ship our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:

  • The City must be entered as either APO or FPO
  • The State must be selected as either ‘AA’, ‘AE’, or ‘AP’
  • The Country must be United States
  • You must enter your Zip Code
  • Always remember to enter your full name, grade, and PSC or unit number

Please note: Orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive. 

Customer Service Hours

Our customer service team is available Monday – Friday 9am – 5pm EST. If you send an email over the weekend, our customer service team will contact you the following Monday. 

 

Returns

To start the returns process, simply enter the House of Crave Returns Center and enter your order number or email to begin processing your return.

Items are eligible for return if they are returned within 30 days of receipt in unworn, unlaundered, unaltered, “as new” condition.

All returns must be shipped from within the US - we are unable to accept international returns at this time.

Please note a flat fee of $8.95+ for return shipping will be deducted from your return refund.

We are unable to process direct exchanges at this time - to exchange an item, process a return and then purchase your desired item through the store at your convenience or once your return has been processed.

If you have a question or a problem, please contact us via email at whitecastle@harperandscott.com.