Shipping + Returns

 

General Shipping

  • We are able to ship anywhere within the United States

  • Orders ship Monday – Friday (Please allow extra time for order processing)

  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout

  • We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery

International Shipping

At this time, we cannot offer international shipping. 

Address Changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order. 

APO/FPO Shipping

We are able to ship our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:

  • The City must be entered as either APO or FPO
  • The State must be selected as either ‘AA’, ‘AE’, or ‘AP’
  • The Country must be United States
  • You must enter your Zip Code
  • Always remember to enter your full name, grade, and PSC or unit number

Please note: Orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive. 

Customer Service Hours

Our customer service team is available Monday – Friday 9am – 5pm EST. If you send an email over the weekend, our customer service team will contact you the following Monday. 

 

Returns

We make every effort to accurately describe the products and to inspect them before packing. At this time, we are unable to process returns or exchanges. For more information, please view our Returns Policy.

In the unlikely chance that merchandise was damaged in shipment, please do not open or use the items until the carrier can inspect the shipment and a claim can be submitted.

Upon receiving your order:

- If the packaging appears opened or damaged, please notify the carrier immediately
- Check the contents of your package and verify that you received what was ordered against the confirmation email
- Retain all packaging materials if items are damaged or missing

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please reach out to whitecastle@harperandscott.com for next steps if you are eligible for a return.

 

Exchanges

We do NOT process even exchanges. If you need a different size or color of an item you ordered, please place a new order when your return is processed.

If you have a question or problem, please contact us via email at whitecastle@harperandscott.com.